FAQs

We can offer various shipping options. Please kindly see details of our shipping options here.

We understand you wish to save shipping cost. We'll help you find the most reasonable shipping option for you.

Below is the quick chart for shipping options by 'Delivery Speed' and 'Package Weight'.

Please note that each option has its conditions depending on the country we're shipping to.

Please also note that we should be looking at the max size, not the max weight, for light but bulky products like Kracie Candies.

You can take insurance and tracking service for your shipment. Some of these shipping options include insurance and tracking.

Please let us know your priority for shipping options, whether it's price, speed or safety. We'll find you the best possible option for you.

Please feel free to ask any questions via the contact form.

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Shipping Chart

You can make payment via PayPal or bank transfer. Considering all the transaction fees, bank transfer would be cheaper than PayPal if your payment exceeds around 100,000JPY. Payment by bank transfer needs to be made in Japanese Yen. Remittance fee is to be paid by the customer. Incoming remittance fee of 2,000JPY in Japan is also to be paid by the customer.

Please let us know that you wish to place an order via the contact form. We'll send you a message with all the information you need.

Usually, no. We ask customers to order at least 10 pieces per product for wholesale transactions. However, we understand you may be concerned about many aspects of your first order such as our credibility, shipping cost, delivery time, and more. Therefore, we accept first-time customers for Kracie candies with at least 10 pieces of any Kracie candies. Usually, a minimum of 10 pieces per product is required for wholesale orders. But if you're a first-time customer ordering Kracie candies, you can order 10 different products. Please make the order include at least 10 pieces in different flavors. This is a special offer for first-time customers who order Kracie candies only. We are unable to do the same for stationery or any other products.

Please note that we serve retailers only, as our wholesale transactions require a minimum order quantity. We do have another shopping site available for individual customers where there's no minimum order required. Please let us know via the contact form.

Although this is rare, if it occurs, you will need to request a damage report from your local Post Office. We will do the same with Japan Post, which will investigate the situation, and if any mishandling of the package is found, will compensate partially or fully in accordance with the declared value of the package.

Yes, if you are charged by the customs of your country. Whether you're charged a customs fee depends on the country and, most importantly, the total value of the package.

Yes, we accept orders in any format, including CSV and Excel files.

No. You pay for the item cost, the PayPal transaction fee if you're paying by PayPal, and the international shipping fee. We don't charge you a commission or handling fee for our service.